Privacy Policy — Dawai365

1. Information We Collect

Account data: Name, email address, phone number, password (hashed)
Order data: Delivery address, order history, payment method
Health data: Prescriptions you upload (stored securely, pharmacist-access only)
Usage data: Pages visited, search queries, device type (via server logs)

2. How We Use Your Information

To process and fulfill your orders
To verify prescriptions for Rx medicines
To send order confirmation and delivery updates via SMS/email
To improve our product catalog and user experience
To comply with legal obligations (GST records, drug sale logs)

3. Sharing of Information

We do not sell your personal data. We share information only with:

Delivery partners (name, address, phone) to fulfill your order
Payment processors (for online payments — no card data stored by us)
Regulatory authorities if required by law

4. Health & Prescription Data

Prescription images are stored securely and accessed only by our licensed pharmacists for verification purposes. They are retained for a minimum of 2 years as required by drug regulations and then securely deleted.

5. Cookies

We use essential cookies to keep you logged in and remember your cart. We do not use tracking cookies for advertising. You can disable cookies in your browser settings, but some features may not work correctly.

6. Data Security

All data is transmitted over HTTPS. Passwords are hashed and never stored in plain text. We use industry-standard security practices to protect your information.

7. Your Rights (DPDP Act 2023)

Under India's Digital Personal Data Protection Act 2023, you have the right to:

Access your personal data we hold
Correct inaccurate data
Request erasure of your data (subject to legal retention requirements)
Withdraw consent for data processing

To exercise these rights, email privacy@dawai365.com.

8. Contact

For privacy-related queries, contact our Data Protection Officer at privacy@dawai365.com.